FINCAS COLOMA wants you to be aware of our Company Policy,
which is aimed at assuring that our management and work system
is to the full satisfaction of our customers.
By Customer, we
mean any user of our products, services, or advice both outside
and inside the Company. Those forming part of this company are suppliers
of services and customers at the same time, meaning that we must meet their
needs and expectations while being attended to in the same manner.
The basic guidelines of the Company Policy governing our actions
are summarized in the following standards and objectives:
We work for our customers . We must achieve their
full satisfaction by providing Quality assurance.
Our constant objective must be to offer work well done
the first time around . If our work is well done our customer's
expectations will be met.
Preventing errors will be given priority over the
effort to control them.
Improvements in quality must be implemented and monitored
in a planned and systematic manner. This planning and follow-up is to
be based on objective data which is continually updated. This rule governs
all areas of our organization.
To achieve maximum Quality, a cooperative attitude and team work is
essential . There is no room for individualistic attitudes or a lack
of concern for the needs of others in this System or in FINCAS COLOMA.
Improving quality is everyone's responsibility .
We must not depend on others to control us or to filter out work performed
poorly.
We must pay maximum attention to qualifications and training
since these are necessary tools for our work. Training must be ongoing,
planned and aimed at Customer Satisfaction.
Communication depends on everyone involved . Adequate
communication is essential to progress in improving quality.
Quality improvement is a continual process . We must
make improving quality a habit, creating a high awareness level in this
respect.
If you would like more information about issues relating to business
quality, visit the following website: www.valoryempresa.com .